How to refuse JD cash on delivery payment
With the popularity of e-commerce platforms, JD.com’s cash on delivery service provides consumers with more payment options. However, in actual operation, some users may encounter situations where they need to reject goods. This article will introduce in detail the JD.com cash on delivery rejection process, precautions and related data to help you better handle such problems.
1. Jingdong Cash on Delivery Rejection Process
1.Inspection link: When the courier delivers the goods to your door, you have the right to inspect the goods before signing for them. If the product has quality problems or does not match the description, it can be rejected directly.
2.expressly reject: Explain the reason for rejection to the courier and fill in the rejection form (it may not be necessary to fill in some cases).
3.Logistics handling: The courier will return the goods to JD.com’s warehouse, and JD.com customer service will handle the refund or exchange.
4.Refund cycle: After rejection, the payment will usually be returned via the original method (bank card or JD balance) within 1-7 working days.
2. Common reasons for rejection and precautions
| Reason for rejection | Processing method | Things to note |
|---|---|---|
| Product damaged | Take photos to retain evidence and contact JD customer service | Be sure to inspect the goods on the spot |
| Product does not match description | Provide comparison screenshots and apply for after-sales service | Keep the original packaging of the product |
| Personal reasons (don’t want it) | Need to bear the return shipping fee | Some products cannot be rejected without reason |
3. Time limit for refund after rejection
| Payment method | Refund time limit | Payment method |
|---|---|---|
| cash payment | 3-7 working days | Return via the original route (bank card/JD balance) |
| Jingdong Baitiao | 1-3 working days | Restore Baitiao quota |
| Bank card payment | 1-5 working days | Original card returned |
4. Precautions
1.Right of inspection: According to the Consumer Rights Protection Law, you have the right to inspect the goods before signing for them, and JD.com couriers may not refuse.
2.Freight rules: If the product is not accepted due to quality issues, you may need to bear the return shipping fee (specifically, please refer to the description on the product page).
3.special goods: Customized, fresh and other products may not be rejected without reason. Please read the product details page carefully before purchasing.
4.Customer service assistance: If you encounter problems during the rejection process, you can call JD.com customer service hotline 950618 or consult online through the APP.
5. Recent hot topics
1.Jingdong 618 new after-sales regulations: In 2023, JD.com upgraded its after-sales policy, shortening the refund time limit to 48 hours after the cash on delivery order is rejected.
2.Express delivery inspection dispute cases: A user has difficulty in safeguarding rights because he did not inspect the goods on the spot. Consumers are reminded to pay attention to the inspection process.
3.Electronic signature dispute: Some couriers require a signature before inspecting the goods. Consumers can set up the "forced inspection" function through the JD.com APP.
Summarize: JD.com’s refusal to accept cash on delivery is the legal right of consumers, but platform rules must be followed. It is recommended to carefully inspect the goods before signing for them, keep relevant evidence, and contact customer service promptly if you encounter any problems. Through the above structured data and operation guide, we hope to help you complete the rejection process more smoothly.
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